- What information do we collect about you, and when?
- How will we use the information about you?
- Do you store credit card details?
- Do we disclose any information to outside parties?
- Access to your information and correction
- Third Party Websites & Links
- How to opt out of correspondence
- How to contact us
What information do we collect about you, and when?
When you visit our website, we collect information about your visit that does not identify you personally (non-personal data). We track information such as the domain from which you are visiting and the user’s browser type. We also collect specific information regarding your session on our website. This includes items such as the date and time of the visit and the pages viewed.
We collect personal data that does identify you when you contact us via an enquiry form or other forms.
We do not collect any sensitive personal data (as defined by the ICO) and we do not intentionally collect information from children under the age of 13.
Do you store credit card details?
We do not store credit card details.
How will we use the information about you?
We use the personal data we collect about you to process your enquiry, process your application or process your booking request. This may include contacting you via post, email, phone or SMS in relation to your enquiry, order or account, depending on the contact methods you have given us consent to use.
In addition, we may use the information we collect from you for any of the following:
- To improve our website using your information or feedback
- To improve our customer service and effectively respond to your requests and support needs
We use the non-personal data we collect via our website to analyse how our website is used, to monitor the performance of our website and to improve the content and service the website provides.
Do we disclose any information to outside parties?
We do not sell, trade, rent or otherwise transfer your personal data to parties outside the Monex Group. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personal visitor data may be provided to other parties for marketing, advertising, or other uses.
We will not share your information for marketing purposes with companies outside Monex Group of companies.
In processing your order, we may send your details to reference agencies and fraud prevention agencies and use information from credit reference agencies and fraud prevention agencies.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal data when you place an enquiry, order or enter, submit, or access your personal data. These are industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24-hour premise monitoring are also employed. Finally, access to personal data is limited to a small number of Monex Group staff and strictly on a need-to-know basis.
All supplied personal data is transferred via Secure Socket Layer (SSL) technology. This website is hosted in an EU data centre as is any personal data that is collected and stored.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal data, please email or write to us at the address at the end of this page. We may make a small charge for this service.
We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can disable cookies in your browser settings thus preventing your browser from accepting cookies, however, in a few cases some of our website features may not function as a result.
Third Party Websites & Links
Our website may contain links to other Internet websites and occasionally, at our discretion, we may include or offer third party products or services on our website. We neither control nor endorse external sites and therefore have no responsibility or liability for the content of such sites or the external third-party content displayed on our website.
This policy does not cover the privacy policies, data collection practices and activities of non-Monex Group websites, whether these third-party sites have separate and independent privacy policies or not. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
How to opt out of correspondence
We will only correspond with you if you have given your consent (when you contact us via our website with an enquiry, booking or applications, this is deemed as consent). If you no longer wish to be contacted by Monex Group, please email us at the email address below.
How to contact us
- by email at: firstname.lastname@example.org
- or write to us at: Monex Group, Lake Road, Leeway Industrial Estate Newport, NP19 4WN